Documented information required by the quality management system shall be controlled to ensure:

1. it is available and suitable for use, where and when it is needed;

2. it is adequately protected (e.g. from loss of confidentiality, improper use, or loss of integrity).”

All internal documentation in Housing Program and Homelessness Prevention must be approved by Director of Homelessness Prevention Services and is controlled by Quality Coordination of the program.