Embedded Files
The purpose of Internal Policies is to assist the staff with guidelines that determine how activities are carried out in our Homelessness Prevention Services; providing the staff the answer of a possible doubt they might have regarding the responsibilities during the day to day related to our program.
Housing and Homelessness Prevention
SF ERAP Tracker
Guidelines
As of 12/20/2023
Purpose:
The Purpose of the SF ERAP Tracker is to track and monitor all cases that are assigned to HPS and Reviewers. This tracker is not utilized to duplicate work and add notes. Notes can be added to highlight when an application has been transferred, of why a case is on pause. Please use one or two sentences when writing any notes. Notes should not be transferred from Dataverse!
Objectives:
Disclaimer: The initial HPS staff should add themselves as a member assign to the bucket, the program, and the program manager will assign the HPS reviewer to the bucket as well. This will allow for everyone to be alerted when completed, and for Program to assign HPS to complete application if secondary review has been overturned.
Program manager/management will assign all applications to HPS staff.
Staff will utilize the buckets to express what status the current applications are in. This occurs by updating the application in progress, complete, transfer to another submission status bucket, transfer to reviewer, transfer to manager for completion.
If an applicant returns from no contact no document the assigned date will change to current date in Dataverse and the planner tracker. Please add note in Dataverse
Program Manager/management will utilize the chart data to support HPS with completing application in a timely manager.
Reviewer will mark submission status as complete once application review has been completed.
Program manager/management will utilize data to provide to EL team.
One on One meeting
HPS should utilize data within the chart to add to their weekly one on one meeting a day before the one-on-one meeting.
Deadline:
Application has 15 days to be completed
HPS has 10 days to complete application (mark initial outreach, and in progress)
Reviewers/manager have 5 days to complete the review. (mark completes)
Link to tracker: https://tasks.office.com/mncsf.org/Home/PlanViews/ufq582Za_k-agxFyJlNvN2UAFZGf?Type=PlanLink&Channel=Link&CreatedTime=638398383199190000
Andre’ Sandford, M.S. (He/Him)
Program Manager
Phone: 415.206.7752 x1214 | Mobile: 415.517.4175
1329 Evans Ave. San Francisco, CA 94124
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DATA RETENTION POLICY MNC-H&HPS.pdfData Retention Policy
Data Retention Policy
MNC-Housing & Homelessness
Prevention Services has established for retaining information for Operational and
Regulatory Compliance adherence to internal and external laws, regulations, guidelines
from MNC – H&HPS and Mayor’s Office of Housing and Community Development and the
Department of Homelessness and Supportive Housing.
Standard Notes Submission Status MNC-HPS 09.26.2023 Vr.1.pdfStandard Notes-Policies
Standard Notes-Policies
We want to make these Guidelines as clear and easy to understand as possible to help you
maintain the Submission Status of the applications.
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